Operations and Process Management

Abstract

This book is intended to provide an introduction to operations and process management for everyone who wishes to understand the nature, principles and practice of the subject. It is aimed primarily at those who have some management experience (although no prior academic knowledge of the area is assumed), or who are about to embark on a career in management. MBA students should find that its practical discussions of operations management activities enhance their own experience. Postgraduate students on other specialist masters degrees should find that it provides them with a well-grounded and, at times, critical approach to the subject. Executives should find its diagnostic structure helpful to provide an understandable route through the subject.