A study on common pronunciation mistakes and recommended solution to improve receptionists’ English speaking skills at Sea View Hotel

Abstract

The purpose of this study is to identify the pronunciation errors in the receptionists' communication and find appropriate solutions to improve English speaking skill. 25 employees answered a questionnaire to collect information. The research results show that the lack of English skills leads to a mispronounce and the fear of communication is the main problem for Sea View employees. These problems are caused by the occasional use of English in daily communication leading to feelings of confusion and anxiety. The proposed solution is to rotate jobs to increase the opportunity to communicate with foreign customers and English-speaking courses with native speakers. In addition, to provide more useful recommendations, data obtained from management level requires further research.