Microsoft Dynamics CRM 2011 Step by Step

Abstract

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts working directly within familiar tools such as Microsoft Outlook® tracking customer activity and communications managing campaigns, leads, quotes, contracts, and orders and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.