Business Communication for Success

Abstract

Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor. This series features chapters with the following elements: Learning Objectives. Introductory Exercises. Clear expectations, relevant background, and important theories. Practical, real-world examples. Key Takeaways or quick internal summaries. Key terms that are easily identified. In-chapter assignments. Postchapter assessments linked to objectives and skills acquisition. Each chapter is self-contained, allowing for mix-and-match flexibility and custom or course-specific design. Each chapter focuses on clear objectives and skill demonstrations that can be easily linked to your syllabus and state or federal requirements. Supported by internal and external assessments, each chapter features time-saving and learning-enhancement support for instructors and students. BCS is designed to help students identify important information, reinforce for retention, and demonstrate mastery with a clear outcome product. The text has three content categories: Foundations. Process and products. Contexts. The first three chapters form the core foundation for the study of oral and written business communication. The next sequence of chapters focus on the process of writing, then oral performance with an emphasis on results. The final sequence focuses on contexts where business communication occurs, from interpersonal to intercultural, from groups to leadership. In each of the process and product chapter sequences, the chapters follow a natural flow, from prewriting to revision, from preparation for a presentation to performance. Each sequence comes together in a concluding chapter that focuses on action—where we apply the skills and techniques of written or oral communication in business, from writing a letter to presenting a sales speech. These performances not only serve to reinforce real-world applications but also may serve as course assessments. Chapter 1: Effective Business Communication. Chapter 2: Delivering Your Message. Chapter 3: Understanding Your Audience. Chapter 4: Effective Business Writing. Chapter 5: Writing Preparation. Chapter 6: Writing. Chapter 7: Revising and Presenting Your Writing. Chapter 8: Feedback in the Writing Process. Chapter 9: Business Writing in Action. Chapter 10: Developing Business Presentations. Chapter 11: Nonverbal Delivery. Chapter 12: Organization and Outlines. Chapter 13: Presentations to Inform. Chapter 14: Presentations to Persuade. Chapter 15: Business Presentations in Action. Chapter 16: Intrapersonal and Interpersonal Business Communication. Chapter 17: Negative News and Crisis Communication. Chapter 18: Intercultural and International Business Communication. Chapter 19: Group Communication, Teamwork, and Leadership.